2015 CHRISTMAS SEASON

OVERVIEW OF THE PROMOTION:

Christmas is a time of the year when people all over the world come together. The combination of great Summer weather and the holiday period sees Australians really take advantage of this time of year, seldom staying home if there is an opportunity to be celebrating with family and friends.

This presents numerous opportunities for venues to engage with the various customer groups, including your regular punters, local sporting groups, local families, business communities and corporate function clients.
The 2015 sees Christmas and Boxing Day public holidays fall on Friday and Saturday, which will have differing influence on venues.

Below is a list of allocated suggested promotional & event-based activity to assist you to create a comprehensive December Christmas schedule. When submitting your proposal, please include ALL activities you would like to run across the December period.

Before submitting your proposal, consider ALL opportunities that are available to your venue. Look at your different customer bases and see how you can connect with each one over the period.

Please note: It may be worthwhile stalling some weekly promotions over the Christmas break. Please include any such intentions within your proposals. These halts in weekly promotions are to be indicated by reminders on your OMG calendars. Remember – where applicable, to notify your customers of any weekly promo changes over this period.

ALLOCATED ACTIVITY:

SPIRIT OF CHRISTMAS PROMOTION:
DETAILS: Your venue will have the opportunity to run a Diageo-funded “Spirit of Christmas Promotion” which is designed to create buzz and activity in your venue daily in the lead up to Christmas. With a similar mechanic to the previous “12 Days of Xmas” promotion run in the past, customers purchase a participating beverage to go into the draw to win nightly prizes. The prizes are great gifts and perfect for customers to keep for themselves or re gift for family and friends.
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VENUES
All venues are eligible to run this promotion.

HOW THE PROMOTION IS RUN:
The promotion will commence on Friday 11th December and finish on Friday 18th December. You will have a specific prize allocated for each of the 8 days, with the largest drawn on the 8th day.
Customers will purchase any participating product before 7pm every day to go into the draw to win. The daily prize will be drawn between 7pm – 7:30pm DAILY.
Please note: If you believe there is a better draw time to suit your target market, please outline this in your proposal.

PARTICIPATING PRODUCTS:

  • Bundaberg
  • Smirnoff
  • Ketel One
  • Johnnie Walker
  • Captain Morgan
  • Tanqueray
  • Gordon’s Gin

TERMS AND CONDITIONS OF ENTRY:
1. One entry ticket per participating product purchase in on-premise only, before 7pm.
2. Winner MUST be present to Win at the 7pm / 7:30pm Draw
3. Once a prize is drawn, tickets are thrown out and a new draw commences the following day, entries do not roll over.
4. Management reserves the right to ‘re-draw’ in the event of absence of the winner in a timely manner
5. Prizes are not redeemable for cash.
6. Management reserves the right to refuse entry.
7. Staff are prohibited from entering the draw.
A TPL is required for NSW venues. Please contact Jenny Smith prior to submitting your proposal to ensure you have a valid TPL for this promotion. TPL numbers must be featured in your proposal.

ALLOCATED VENUE SPENDS & ROI TARGETS:
Each venue has the following allocated amount to spend on five (5) prizes as below. Your other 3 prizes on offer will be:

Bundaberg Rum Cradle (Valued at $450)


Johnnie Walker Family (Valued at $500)


Johnnie Walker Black Gift Pack (valued at $95)

HOTEL ALLOCATION TABLE
Belrose
Cabramatta
Campbelltown Club Hotel
Cedars
Doonside Hotel
Eastwood
El Cortez
Hermit Park
Keighery
Lakeview
Leumeah
Livingstone
Minskys
Mt Annan
Oasis
Crown
Prospect Hotel
Revesby
Royal Granville
Shamrock
St George Belmore
St Marys
Eastern Creek
Landmark
Wattle Hotel
Willoughby
1,000
750
750
1,000
1,000
1,000
1,000
750
750
1,000
1,000
750
1,000
1,000
750
750
750
1,000
1,000
1,000
750
1,000
1,000
750
1,000
1,000

Your targets will be a 20% YoY increase on total nip sales of participating products across the 8 days.

PRIZE LIST & PURCHASE
Each venue is to propose their 8 prizes in order of draw within their promo proposal through the OMG. Your 5 prizes should equal your spend limit.
Please select items that are desirable gifts for your primary target market. If they are not, your proposal will not be approved.
Suggested Gifts/Prizes include:

  • Power Tools
  • Fishing Gear
  • Tv’s & other Electronics
  • Game Consoles
  • Gift Cards
  • BBqs
  • Golf Gear
  • Red Balloon vouchers
  • Rebel Sport Items
  • Rugby League Memberships
  • Test cricket tickets
  • Tents

The 3 allocated prizes will be arranged by venue support. Venues will be required to source the 5 additional prizes. These items must be coded to "Holding account: 1027-01" and will be offset with a Diageo supplier rebate. If you need assistance, please speak to Jenny Smith.

MARKETING INITIATIVES:

  • Prize Display – Your prizes displayed nicely in a prominent location will be the best way to market this promotion.
  • Staff viral – Have your staff talking up the prizes, asking which one customers would best like to win and informing them that they better be there to win.
  • Social Media – Consider posting attractive images of the prizes on offer in the morning or early afternoon of the day that prize is to be drawn, enticing customers to head down to win. Also post photos of the daily winners.
  • In-house POS – Placement of POS for this promotion should be focused in your public / sports bars.
  • Website – Ensure this is featured on your what’s on page and featured in scrolling banners.
  • Sporting Sponsors – Make sure they are aware of this activity.

WHAT YOU WILL NEED

  • Prizes
  • POS
  • Terms & Conditions
  • Trade Promotion Permit (NSW only)
  • Entry Forms
  • Barrel
  • Display

COSTS

  • Activity costs - $0 as supplier funded.
  • Design, Print & display/theming costs – to be incurred by venue.
  • Trade Promotion Permits – If new application is required.
SUGGESTED ACTIVITY TO CONSIDER:

Below is a list of suggested activity. To view details and costs associated with the activity, please click on the links under the activity heading.

THEMING:
DETAILS: Theming can be a great way to build atmosphere and customer interaction in your venue. Staff dressed in festive outfits / hats also encourages a positive holiday spirit within your venue.
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Consider:

  • Santa Hats for Staff
  • Snow on Windows
  • Internal / External decorations including garlands, wreaths etc.
  • Xmas Trees
  • Tinsel
  • Stockings from fireplaces
  • Christmas playlist on Nightlife

Please include in your proposal:

  • Current decorations at the venue, condition & colours.
  • What you would like to purchase & a proposed spend.

Jenny Smith will arrange the purchase of items.

COSTS
Dependent on your proposed selection. As a guide, consider $150. If you believe it is of benefit to invest in a considerable spend for Xmas decorations, you will be required to submit a capex request.

Please note that some decorations will incur a cost for installation. If this is the case for your venue, please include an estimated cost within your proposal.

OFFICIAL HOTEL XMAS PARTY:
DETAILS: Consider this event to be the signature event during your Christmas period. This is your chance to showcase your venue. Consider what activity would best represent your hotel brand in a festive manner to your valued customers and wider community?
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With this in mind, what would you do and Why?

Food for thought:

  • Publican’s Shout (Publican shouts personally shouts guests a drink)
  • Complimentary BBQ / Platters
  • Promo Staff
  • Live Entertainment
  • Have a staff member / local dress up as Santa
  • Memento giveaways eg. Candy canes
  • Monster Raffle Draw
  • Santa Clause dress up
  • Consider a special guest such as a sporting great.

Please ensure to note all proposed event activity and associated costs in your proposal.

COST TO A&M:
Dependent on your individual activity. Publican Shout: requests for bonus stock will be considered, complimentary BBQ: $50 – 100, promo staff: $45 - $75 per hour, Live Entertainment $300 - $500, Santa suit: $50.

MARKETING INITIATIVES:

  • In-house POS – Focus POS in all areas of the hotel
  • E-Flyer / SMS to database – To create a personal touch, utilise the option to include customer’s name in the email or SMS and make it feel like a personal invitation rather than a blanket marketing push. (E-Flyer best to go out 2 weeks prior to give people a chance to plan their attendance).
  • Social Media – Posts regarding this activity are best done in the weeks leading up as most people are busy during the holiday season and lie to plan in advance.
  • Invitations to 3rd parties ¬– Take the additional step and personally invite key guests through a phone call, personally emailed invite or snail mail letter.
  • Website – in your events section & home page as a feature where possible.

SPORTING SPONSORS/COMMUNITY GROUP XMAS PARTIES:
DETAILS: Have you considered going to your sponsored teams with the pitch of hosting a joint Christmas Party? This is a great opportunity to both strengthen your relationship with these teams for future opportunities while also generating an event that should see decent revenue generation through your bars.
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Incentives to Club (Carrots to Dangle):

  • Complimentary BBQ / Spit
  • Drinks on arrival (requests for supplier support will be considered)
  • Design & Print support for invitations
  • Entertainment

Please include in your A&M proposal all activity and associated costs to venue in addition to your specific marketing initiatives, clubs you wish to invite, their respective member numbers and expected event attendance.

COST TO A&M:
Dependent on your selected activity. BBQ: $100 - $200, Marketing Support: $100 - $200.

MARKETING INITIATIVES:

  • E-flyer - Create a special invitation for the club/s to send out to their players that incorporates their team logos & colours, but ensuring the presence of your hotel brand is prominent.
  • Social Media – Ensure that the club or your venue creates a Facebook event and is actively promoting the event to their club members or and closed club Facebook Groups.
  • Companies such as plumbers, electricians etc.
  • Staff Viral – in the lead up to the event, staff should identify club members when they are in the pub and talk up the event.
  • Website – Make reference to this event on your sports or sponsors page.

THANK YOU GATHERINGS:
DETAILS: The objective of this activity is to create goodwill by saying thanks to small community groups with which your hotel has a relationship with. Whether it is a dinner or a cocktail-style event, this event is to be hosted by the Publican.
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Suggested Community Groups to approach:

  • Local Precinct
  • Presidents of your sponsored clubs
  • Local Motels
  • P&C committee of local school
  • Local suppliers & reps
  • Hotel’s local street residents
  • Chamber of Commerce

Consider the following activity:

  • Drinks on arrival (wine / beer) – (requests for stock will be considered)
  • Complimentary canapés
  • Sit down dinner

Please ensure to note all proposed event activity and associated costs in your proposal.

COST TO A&M:
Complimentary canapés / dinner: $10 - $30 per person.

MARKETING INITIATIVES:
E-flyer / Snail Mail Letter - Created invitation personally emailed or posted from the publican.
Warm Call – Follow up or precede hard copy / soft copy invitations with a call from the publican.
Website – Under the events section.

XMAS BOOKINGS (INFORMAL):
DETAILS: The objective of this activity is to encourage groups of friends or work colleagues to book their “Christmas Drinks catch up” or “Christmas Dinner” at your venue.
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Who you are trying to target:

  • Groups of mates/friends who catch up every Christmas
  • Work colleagues having informal celebrations
  • Small businesses arranging dinner reservations

Incentives:

  • Complimentary drink on arrival (wine / beer) – (requests for stock will be considered)
  • Complimentary share platter / bar snacks
  • Complimentary Bottle of bubbly- (requests for supplier support will be considered)
  • Name cards
  • Bon Bons
  • Christmas - themed table as pet of booking

Please ensure to note all proposed incentives in your proposal, associated costs and any conditions you may put on these incentives, such as minimum numbers required.

COST TO A&M:
Dependent on your activity

MARKETING INITIATIVES:

  • Cold / Warm Calling - to repeat customers (eg. Last year’s bookings)
  • Social Media - consider paid advert with the offer, but also post the offer from the last weeks of November.
  • Flyer - to local small businesses
  • SMS / E-Flyer - to venue database with the offer
  • Website – on the functions page, events page, and if it is associated with a food booking, on your bistro page.
  • In-house POS – Focus in function, bistro, sports & public bar areas.

FAMILY CHRISTMAS PARTY:
DETAILS: For Family venues, hosting a Kids Christmas party is a clear opportunity to engage with local families. Creating a free event that appeals to kids is sure to encourage increased patronage on the day, but also cement in the mind of your customers that your venue is a family destination.
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We suggest the best dates for such an event are Sunday 14th of December or Sunday 21st of December if families tend to stay local in your area.

Consider the following activities:

  • Visit from Santa
  • Petting zoo with Xmas themed animals
  • Jumping castle
  • Visit from local fire brigade
  • Christmas – themed entertainers eg. Circus Santa.
  • Face painting
  • Sausage sizzle (perhaps incorporate a gold coin donation for a local charity)
  • Kids ‘Xmas’ colouring in competition in the lead up
  • Monster Kids Raffle (proceeds going to local kids-focused charity)
  • Kids Xmas party games
  • Kids DIY activities – eg. make your own Xmas stocking / tree decoration

In your A&M proposal include:
All proposed activities & associated costs for the day.
Please also submit this proposal as a CREATED EVENT

COST TO A&M:
Dependent on your selected activity. Please see Jenny Smith if you need assistance costing out your proposed event activity.

  • MARKETING INITIATIVES:
    Ensure you are contacting:
  • In-house POS – focus in family-friendly areas & bistro areas.
  • Cold/ Warm Calling to:
    1. Local childcare centres
    2. Schools
    3. Sporting clubs
    4. Local kids guides etc.
    5. ask them to feature the event in their newsletters
  • Website – Events section on the website & home page feature on the website.
  • 3rd Party Websites - Submit your event on your local Newslocal and Fairfax event guides & local kids guides – consider approaching any local kids guides or kids entertainment providers to become an event partner/ This could provide access to their database.
  • Media Release - to local publications
  • E-flyer – To venue & 3rd Party databases

MONSTER RAFFLE:
DETAILS: Monster raffles are a great way to get your customers in the festive spirit. Consider creating a monster raffle night for your customers, such as a toy raffle, or multiple ham raffle.
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HOW TO RUN THE PROMOTION:

  • Customers purchase raffle tickets to go in the draw to win.
  • Purchase items from your local toy store through petty cash, then pay back with proceeds from your raffle ticket sales.
  • Any additional proceeds from ticket sales are required be donated to a local charity or club.

It is recommended that the raffle draw be incorporated into one of our suggested Xmas events. If your funds are not going to a local charity or club, you will need a TPL to cover this activity.

COST TO A&M:
Suggestion is to spend up to $500 on the raffle, but this will have nil cost to A&M as proceeds of ticket sales should cover the expense.

MARKETING INITIATIVES:

  • In-house POS – focus in your family-friendly areas and main bars.
  • Staff Viral – Staff should talk up the raffle when it is on display and engaging with customers to encourage ticket sales.
  • Social Media – Take good images of the raffle and post on your Facebook wall with promotional details. Post the raffle, if you have a good sum to donate to charity, make sure you do a post with the winner and announce your charity donation amount.
  • SMS – Let your customers know you will be open
  • Media Release – This activity will be a great PR piece. Please contact Bianca Vlasic for assistance.

SEAFOOD & XMAS HAM RAFFLES:
DETAILS: Consider changing your weekly meat raffles to seafood & Christmas hams across the December period. It may also be an option to incorporate these raffles into your Xmas events when you have increased patronage in your venues.
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COST TO A&M:
NIL – tickets should be covered by the ticket revenue.

MARKETING INITIATIVES:

  • Staff Viral – Staff should talk up the raffles, how they will be great for Christmas lunch etc.
  • Social Media – Take good images of the raffles and post early afternoon of the day of the raffle.
  • Website – Next to your raffles what’s on POS, make a special note of the new raffle items over Christmas period.

KIDS CHRISTMAS TOY & BOOK APPEAL:
DETAILS: A Christmas appeal or toy drive is a great goodwill promotion that provides you with a great way to encourage your customers to participate in a good cause and generate some positive press for your hotel.
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The Salvo’s Christmas Appeal’s aim is to help bring a smile to a disadvantaged child's face this Christmas.

HOW IT WORKS:

  • Customers are encouraged to bring in an unwrapped gift to be placed under a tree on in a prominent safe position within your venue.
  • The presents are then collected and taken to The Salvos’ collection centres by the 13th December.
  • It is suggested you start the appeal in the 3rd week of November.

COST TO A&M:
Venues should be shown to donate a number of gifts to start the appeal and encourage customer participation.

MARKETING INITIATIVES:

  • In-house POS – focus in main bars, bistro areas & family friendly areas.
  • Website – What’s on section / events section
  • Staff Viral – Staff should talk up the appeal.
  • Social Media – Strong focus during the promotional period, with many thanks and well-dones to those who have donated.
  • Media Release – Speak to Bianca Vlasic re PR opportunities around this promotion. It will be worthwhile to set some targets around the number of gifts you as a venue wish to donate.

SANTA PHOTOS:
DETAILS: A tradition for families with kids is to head to their local Department stall or mall to get photos with Santa. These lines can be long and there is a fee of up to $50 for the photos. This presents an opportunity for family venues to provide an easy, fun alternative for parents.
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Consider setting up your own Santa photo area within your hotel in the early weeks of December (the earlier the better, so that parents can use your photo for their Xmas cards)

How to run this activity:

  • Set up a Christmas set in including props to theme photos.
  • Staff member is assigned the task to take photos, edit and email directly to the customer.
  • You may also wish to incorporate a Santa and throne on your ‘Set’.

In your proposal:

  • Please include how you will run the photos and at what times.
  • Associated costs.

The staff should also be dressed up in Christmas costume when taking these photos. It is important to utilise a staff member who has some design flair and is great with children.

COST TO A&M:
Cost of the props / set / app plus the cost of the staff member.
Cost of design and print of the forms to obtain customer details.

MARKETING INITIATIVES:

  • In-house POS – focus in main bars, bistro areas & family friendly areas.
  • Website – What’s on section & home page.
  • Staff Viral – Staff should talk up the Christmas photos and be aware of times running to be able to reiterate this to customers.
  • Social Media – Strong focus the day prior or morning prior to running the activity with great examples of the end product. Think about posts incorporating the message “Why go to Myer when you can come to the Belrose Hotel?” Also ask permission of customers to post the photos on your Facebook / Instagram accounts when taking them.
  • Eflyer – to venue database (perhaps narrow to females only, who would be the decision-makers on this activity).
  • 3rd Party Websites – Contact local kids guides or local publications who may feature this in their events or what’s on section.
PROPOSED MARKETING ACTIVITY:

MSuggested marketing initiatives are outlined above and again below. Not all will be appropriate to your venue, however please suggest as many options as you feel appropriate in you promotion proposal:

  • Internal POS
  • Website
  • Staff Viral
  • Customer Till Screens
  • Social Media
  • Nightlife Eflyer
  • SMS
  • Local Media Release
  • Letter Box Drop
  • Sporting Sponsors
REQUIRED IN YOUR A&M PROPOSAL:

Allocated activity should be mentioned in your A&M Proposals; in your proposals, please include:

  • Each individual activity you wish to run including the day you will be running this, times and cost to A&M. You will also be able to provide any additional comments around the activity in the A&M Proposal sheet.
  • Please also include any changes to weekly promos you wish to make over the holiday period. Eg. If you are stalling your pool competition, include this in the promo, including the savings you will make. If you are simply changing your Friday meat raffles to a Christmas Ham – please indicate any changes in costs in the cost to A&M (there may be no change & no additional costs).
  • Proposed Marketing Activity
  • Any additional activity you may wish to include outside of the suggested mechanics.
  • For larger events, please submit these as a CREATED EVENT PROPOSAL through the OMG


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USEFUL TIPS:

  • If your venue has numerous events / promotions, it may be worthwhile creating POS in a Schedule-style format.

  • Make sure your venue is well themed from the start of December to create chatter and the ensuing festive feeling that surrounds Christmas

  • ALL staff should wear Santa hats in the week leading up to your Christmas Party.

  • A simple but effective measure to generate hype in the lead up to your Christmas activity is to simply get every staff member to address every customer with 'Merry Christmas' as a greeting line with assist with building the festivities and customer interaction.